GARY
CARTLEDGE

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CONNECTED THINKING
BUSINESS × PEOPLE × SYSTEMS

FOUNDER · DIRECTOR · BUSINESS IMPROVEMENT

Build.
Connect.
Improve.

I’m Gary Cartledge. I bring together the commercial thinking of a founder, the detail of a designer and the practical experience of running businesses.

Discover my work
Explore my experience
↓   SCROLL TO EXPLORE
NORTH WALES, UK
PROPERTY × CONSTRUCTION × DESIGN × TRADE × DIGITAL IMPROVEMENT ×
01 / THE THREADDifferent sectors. Connected experience.

I’ve had to make
the decisions.
And make them work.

Gary Cartledge with the Abode Contractors, LetPilot, Glan Designs and Off The Lorry brands.
Gary Cartledge

Founder’s perspective.
Hands-on experience.

My route here runs through business ownership, architecture, property services, digital delivery and charity operations.

Running a gaming café meant dealing with purchasing, customers, cash flow and the everyday work behind the counter. Architectural work taught me to translate a brief and a measured survey into coordinated technical information. Building websites brought another question into focus: what does the client actually need the system to do?

Those experiences now sit alongside director-level responsibility and organisational administration. I’m comfortable moving between the commercial question, the people involved and the detail of delivery.

That is the perspective I bring to business improvement.

Owner

Commercial decisions & service delivery

Operator

People, records & responsibilities

Builder

Digital systems & technical information
02 / SELECTED WORKProblems, contributions & practical outputs

The work behind
the job titles.

Three examples of how my experience connects business needs with practical delivery. Open each to see the context and my contribution.

LETPILOT01 / LETTINGS & MANAGEMENT

From finding tenants
to managing property.

01Find tenantsResidential · Commercial · Tenant finding
02Arrange the lettingOccupation contracts · Letting documentation
03Manage the propertyLandlord support · Communication · Ongoing management

Support across the letting and ongoing management of residential and commercial property.

Residential & commercialLettings & management

A complete lettings and property management service.

LetPilot supports residential and commercial landlords with tenant finding, letting arrangements and ongoing property management. The service includes occupation contracts for residential lettings and the administration and communication needed to keep a letting running.

My role
Founder & Director, LetPilot
My focus
Developing and delivering letting services, supporting landlords and organising the people, information and processes behind property management.

The service

LetPilot is a lettings and property management business serving residential and commercial landlords. Its work spans finding tenants, arranging lettings and managing properties on an ongoing basis. Occupation contracts form part of the residential letting service.

My role in the business

As Founder & Director, my focus is on developing the service and organising its delivery: understanding what a landlord needs, coordinating letting administration, keeping property information organised and maintaining clear communication throughout the relationship.

Connecting the whole letting lifecycle

Tenant finding, letting documentation and ongoing management are connected stages of one service. The information gathered at the start needs to remain useful as the letting progresses, with clear responsibilities and a consistent point of contact for the landlord.

The business improvement connection

This brings together service design, stakeholder needs and practical operational systems. My experience includes developing administrative workflows, document management and financial monitoring to support the wider property management service.

SITESTUDIO02 / DIGITAL DELIVERY

A website is part
of a working business.

DELIVERY SCOPEFROM BRIEF TO SUPPORT
UnderstandConsultation · Requirements · Scope
BuildContent · Forms · Commerce
Hand overTesting · Training · Ongoing support

The delivery responsibilities behind the finished website.

RequirementsService design

Translating a client’s needs into a usable digital service.

Small businesses need their website to support enquiries, content or sales. I work across the full delivery process, including the commercial decisions about scope and support.

My role
Founder & Web Designer, SiteStudio
My contribution
Consultation, planning, development, testing, launch, guidance and ongoing support.

The business need

Clients bring different levels of technical confidence and different needs: an enquiry process, an online shop, searchable content or a site they can maintain themselves. The requirements need to become a clear, deliverable scope.

What I deliver

My work includes WordPress and Elementor builds, WooCommerce, Crocoblock, online forms, enquiry processes and content-management systems. I manage consultation and planning through to development, testing, launch and support, including revisions, guidance and client training.

The commercial decision

Alongside bespoke projects, I developed a £300-a-year subscription website offer for tradespeople. That requires thinking about what belongs in a repeatable service, how it is delivered and what can be supported within the price.

The business analysis connection

Clarifying needs, agreeing scope and translating requirements into functionality are central to this work. The responsibility continues through handover and use.

BRYN A MÔR03 / ORGANISATIONAL OPERATIONS
7churches.
Shared administration.
Different stakeholders.
Records & correspondenceReports & returnsPolicies & documentsWebsites & information

Mission Area administration across a church network.

StakeholdersInformation management

Making shared administration work across a church network.

Supporting a Mission Area means coordinating records, reporting and requests across people with different responsibilities, availability and technical confidence.

My role
Mission Area Administrator, Bryn a Môr
My contribution
Records, reports, correspondence, websites, documentation and governance support.

The organisational context

Bryn a Môr brings seven churches into a shared administrative structure. Work involves clergy, church representatives and trustees, as well as the information needed for reporting and ongoing administration.

What I contribute

I support records, reports, websites, correspondence and administrative documentation. My experience includes Charity Commission annual reporting and returns, policy and form development, and acting Treasurer, Safeguarding Officer and Data Protection Officer responsibilities.

Related experience

I previously supported Aled Mission Area as a contractor, with administration and website work. That engagement has ended; my current Mission Area role is with Bryn a Môr.

The business analysis connection

The work gives me practical experience of differing stakeholder needs, information quality and the importance of clear ownership when responsibilities are distributed across an organisation.

03 / HOW I THINKA practical approach to improvement

Start with the work.
Then choose the solution.

I’m interested in changes that make sense commercially and can be used by the people doing the job.

01

Ask what is needed.

Who needs something to change? What are they trying to achieve? What would a useful result look like?

People & requirements
02

Follow the process.

Where does the work begin? What information moves with it? Who makes decisions, and where does responsibility pass on?

Process & information
03

Weigh the options.

Consider cost, time, capability and ongoing support. A digital solution needs a clear operational reason to exist.

Commercial judgement
04

Think beyond launch.

Consider ownership, guidance and day-to-day use. Define how the organisation would know whether a change is helping.

Delivery & evaluation
04 / BUSINESS PORTFOLIOMy roles, responsibilities & perspectives

Different businesses.
Real responsibility.

I work across businesses with distinct ownership structures and services. My role in each shapes a different part of my experience.

Gary Cartledge with the Abode Contractors, LetPilot, Glan Designs and Off The Lorry brands.

LetPilot

Founder & Director

Residential and commercial lettings and property management, including tenant finding, occupation contracts for residential lettings, letting administration and ongoing landlord support.

LETTINGS & PROPERTY MANAGEMENT

Glan Designs

Co-director · Technical design

Measured surveys, planning drawings and technical packages. A foundation in translating requirements and real-world constraints into coordinated design information.

TECHNICAL DETAIL & REQUIREMENTS

Abode Contractors

Director of Operations

Construction and maintenance coordination, contractor liaison and financial administration, including Xero records and CIS subcontractor payments.

COORDINATION & FINANCIAL RECORDS

OTL Trading

Co-owner

Clearance and trading operations, stock and sales channels, alongside the development of workspace and other service opportunities.

COMMERCIAL MODELS & DELIVERY

SiteStudio

Founder · Sole trader

Website development, hosting and digital services. Direct responsibility for understanding the brief, delivering the work and supporting the client.

DIGITAL SERVICES & CLIENT EXPERIENCE
BEYOND THE JOB TITLES

Curiosity is a useful habit.

Architecture, repairing technology, game design and building things have a common appeal for me: understanding how something works, then exploring what I can do with it. That curiosity carries into my professional work.

PROFESSIONAL ENQUIRIES & COLLABORATION

Let’s talk about
what could work better.

For a conversation about my work or a potential collaboration, you can reach me through my business websites.

Contact through SiteStudio Visit LetPilot